Save up to 30% against regulated tariff of 25.52 cents per kWh. No hidden charges or monthly administration fees!
Our Price Match Guarantee
At Geneco, we want to give you a peace of mind, with our most competitive rates so that you do not waste time comparing prices.
Terms and Conditions
1. Only applicable for Get It Fixed 24 price plan at non-promotional rate, with same duration and standard plan as stated in EMA's price comparison website.
2. Price-matched Plans must be of same terms, for example: need for security deposit, registration fees etc.
3. Refund applicable to 400kWh load per month and up to $30 per contract period.
4. Each plan is only entitled to price match once.
5. Write to email@example.com and send us the proof of pricing plan and your Geneco contract details.
6. Allow 30 working days for verification. If verified, the refund is done in shopping vouchers rounded up to the nearest dollar amount.
What does carbon neutral electricity mean?
The electricity consumed has net zero carbon emissions through the balancing of the measured amount of carbon released with an equivalent amount of offset from the retirement of carbon credits
What are carbon credits?
They are tradable certificates allowing the owner to emit equivalent amounts of carbon dioxide equivalent gases. In this case, each credit represents a reduction or removal of one tonne of carbon dioxide equivalent achieved by a project.
How is the amount of carbon dioxide determined from my consumption of electricity?
The conversion will be based on the National Environment Agency's latest published Electricity Grid Emission Factor (Average Operating Margin)
By signing up for the carbon neutral electricity plan with Geneco, you will receive certificates that validate the consumed electricity's carbon neutrality.
Geneco purchases carbon credits issued under the Verified Carbon Standard (VCS) Program.
Do I need to have an AMI meter for the Get Free Sundays plan?
It is not compulsory to install an AMI meter. If you choose to install, you will be able to measure your actual consumption on a half-hourly basis, giving you actual Sundays off. If you are using an analogue meter, you will be given Sundays off based on the daily load profile that Energy Market Authority has developed. To find out more, you can may refer to https://www.openelectricitymarket.sg/residential/metering-options.
Will my electricity supply be disrupted if I switch over?
No. SP PowerAssets (SPPA), as the transmission licensee, remains responsible for the physical delivery of electricity supply to your premises regardless of whether you are with SP Services or Geneco.
Hence, you will continue to enjoy the same quality, safety and reliability of electricity supply if you choose to purchase from private retailer. However, if you have requested for a meter change, there may be a down time of less than 30 minutes during the meter installation.
Am I eligible to switch to Geneco?
Currently, residential customers with postal codes starting with 53-80, 82-83 are eligible to sign up with Geneco. Postal codes beginning with 34 to 51 and 81 are eligible to switch from 1 March 2019 onwards. Postal codes beginning with 01 to 33 are eligible to switch from 1 May 2019 onwards.
Can I sign up on behalf of the rightful electricity account holder?
Yes, you are able to sign up on behalf of the rightful electricity account holder if you are authorised. You may choose any of our Geneco electricity plans and select the authorisation option at sign up. After completing the sign up, you are required to upload both your IC and the account holder IC (front and back). Please note that transfer can only be processed with all documents submitted.
How do I upload my NRIC/FIN?
There are 2 ways to upload your NRIC/FIN:
(1) After completing the sign up, on the Thank You page, you may immediately upload your NRIC/FIN.
(2) Alternatively, after completing the sign up, you may login to the Geneco Self-Service Portal using the email address and password that you used in the sign up process. Click on the left sidebar "Upload Document" and upload photos of your NRIC/FIN there.
How do I switch from SP Services to Geneco?
Once you are eligible to switch, you may sign up with us. Power the change with Geneco's plans here.
What happens after I sign up?
Upon successful sign up, you will receive both SMS and email requesting you to verify your mobile number, email and supply address. You will also be required to upload your NRIC/FIN for verification. Transfer can only be processed when all documents are submitted. Please take note that the transfer process takes approximately 2 to 4 weeks upon submission of NRIC/FIN. You will receive an email, notifying you of the transfer, when it is completed. Yay, you are on your way to great savings!
How long does it take for me to switch over?
After signing up with Geneco, you will be asked to submit your NRIC/FIN for verification. Upon submission of this, Geneco will proceed with the verification and begin the transfer process. Please take note that the transfer process takes approximately 2 to 4 weeks upon submission of NRIC/FIN.
How will my existing utilities with SP Services be affected if I switch over to Geneco?
You will continue to receive your gas and water bills from SP Services, while Geneco will be billing you for your electricity consumption.
What will happen to my U-Save rebate?
You will still be able to use your U-Save GST Voucher to offset your electricity bills. However, any credits disbursed to you will first be used to offset any outstanding balance with SP Services.
If I switch to Geneco, what will happen to my security deposit with SP Services?
Currently, SP Group collects a security deposit from all consumers when they open their utilities account. The security deposit covers electricity as well as non-electricity (i.e. water and town gas) services.
The amount of security deposit required by SP Group from residential consumers is published at: https://www.spgroup.com.sg/faq?getQues=security+deposit.
When you switch to buy electricity from an electricity retailer, the security deposit with SP Group will be split between your electricity and non-electricity accounts. The amount of security deposit allocated to your electricity account (65% of the security deposit) will be used to offset any outstanding charges with SP Group. Any remaining security deposit allocated to your electricity account will be used to offset future non-electricity charges. Alternatively, you may request SP Group to refund the remaining security deposit allocated to your electricity account to you.
What’s the difference between an AMI meter and a SRLP meter?
An AMI (Advanced Metering Infrastructure) meter or Smart meter reads your electricity consumption half-hourly. This allows you to remotely monitor the consumption pattern of your household.
SRLP (Static Residential Load Profile) meters, on the other hand, are read by meter readers sent down by SP Services every other month. A national average static load profile will be applied to all SRLP meters (mechanical meter).
My contract is expiring soon. What will happen?
Prior to your expiry date, you will receive notifications from Geneco with your renewal options. If we do not hear from you, your contract will be automatically renewed after your expiry date. Geneco guarantees that the renewal rates will be lower than the prevailing regulated tariff. Rest assured, your electricity supply will not be disrupted when your contract expires.
If I have referred someone using my mobile number as the Referral Code, when and where will I receive my referral rebate?
Thank you for referring a friend to the Geneco family!
You may view the detailed breakdown of the rebate earned on the Geneco Self Service Portal, under "View Geneco Rebates". Please note that you will only receive the referral rebate when both you and your friend have started contracts with Geneco.
Thank you for being part of the Geneco family!
You may view the detailed breakdown of the rebate that you have received on the Geneco Self Service Portal, under "View Geneco Rebates". Please note that you will only receive the referral rebate when both you and your friend have started your contracts with Geneco.
I have referred a friend using my mobile number as the Referral Code, why am I not able to view the referral rebate?
You will only be able to view the referral rebate on the Geneco Self-Service Portal when both you and your friend have started your contracts with Geneco. If either of you have not, you will not be able to view the referral rebate.
When will I receive my first bill from Geneco?
Your first bill will be available on the Geneco Self-Service Portal approximately 45 days to 60 days after your contract start date and depending on your billing cycle. The bill will be emailed to you or you may login to the Self-Service Portal via geneco.sg.
How do I view my bill?
To view your bill, please login to your account here.
How do I login to the Geneco Self-Service Portal?
Go to geneco.sg, click on "Login" found on the top right hand corner of the webpage. Login using your email address and password submitted during the time of your sign up. Alternatively, if you had signed up using Facebook or Google, simply click on the relevant icons
Why am I am locked out of my account? What do I do now?
You have been locked out of your account temporarily because you have tried unsuccessfully to login using the wrong password 6 times. After 15 minutes, the account will be unlocked and you may try again. If you have forgotten the password, click on "Forgot Your Password" button to reset.
Will I receive a hardcopy bill?
No, you will not receive a hardcopy electricity bill. You will be notified of your monthly bill and payment due date via email. You can also login to the Geneco Self-Service Portal to get an overview of your bills and outstanding balance. Let's keep the world greener by going paperless!
When will U-Save be reflected on my bill?
U-Save can be utilised from the 2nd bill onwards, based on your previous bill's total amount payable.
If you do not see it reflected on your Geneco bill (2nd bill onwards):
(1) U-Save is first deducted for your gas and water charges. You may have used it up for the gas and water component, and hence do not have sufficient U-Save credit for the electricity component.
(2) Your previous bill's total amount payable was zero.
To find out more about the amount of U-Save you currently have, contact SP Services here or refer to your recent SP bill.
How can I pay my bills?
To pay your bills, please login to your Geneco account here. Click on "Recurring Payment" or "One-Time Payment".
If you select "Recurring Payment", you have the payment options of:
1. GIRO. Simply login to the Geneco Self-Service Portal and have it set up in just 3 easy steps.
2. Credit Card. You may login to the Geneco Self-Service Portal to set up and make a recurring payment.
If you select "One-Time Payment", you have the payment options of:
1. AXS. Use the AXS app, AXS e-station or visit any AXS kiosk.
2. UOB internet banking. You will be led to UOB's internet banking website to complete the payment.
3. Credit Card. Mastercard, Visa and AMEX options are available.
How do I sign up for Giro?
To sign up for a GIRO arrangement, please login to the Geneco Self-Service Portal here. Click on "Recurring Payment". Click on "Choose GIRO Option", select your preferred bank (DBS/POSB/UOB). This will lead you to your bank's website for you to set up your GIRO arrangement.
What if I do not have a DBS iBanking account?
To set up the Giro arrangement without iBanking, please visit DBS (3rd party website).
How do I submit meter readings after switching to Geneco?
Geneco will still be taking consumption data from SP Group. If you have been submitting your own readings and/or you wish to do so, register for an e-services account here.
What is kWh?
kWh stands for kilowatt per hour, which is a basically a measurement for how much energy you’re consuming.
What is SP Grid?
SP Grid is short for Singapore Power Grid, which is the system of interconnected power lines that transport electricity from generators to consumers.
What is MSSL?
MSSL stands for Market Support Services Licensee, which in Singapore’s case is SP Services Ltd. They provide services such as the settlement of bills, meter reading, data management, and customer transfer services.
What is an AMI meter?
Advanced Metering Infrastructure (AMI) meters allow electricity consumption to be measured at half-hourly intervals, resulting in more accurate readings.
What is Transmission Loss Factor (TLF)?
Transmission Loss Factor (TLF) accounts for the energy that’s lost as electricity passes through the system to get to your house. Normally, TLF charges are passed through to the consumer. However, at Geneco, we bear the charges, so that you don’t have to.